Recent Nominations

    Please have a look at our recent nominations for The WOW! Awards!



    June Woodward

    June is always the person I ask to help me with queries regarding our departmental tuition fees. June is helpful, knows her job well and always sorts all our queries in a prompt and efficient manner. I would just like to thank June for all of her help past and present.

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    Patricia Watson

    She is a friendly, kind lady. She helped me a lot in the student hub. Very efficient as well!

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    Patricia Watson

    Pat is really helpful and she helped me to solve my problem. Love her!

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    Michael Swan

    great explanation!!

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    Niamh e Gordon

    I had a recurring problem with my shower drain at halls, and I contacted the staff about it after 5PM. I expected to receive help at the end of April along with the scheduled shower drain maintenance. However, Niamh turned up just 50 minutes later with a smile and a funny remark, "I came to fix...

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    Teresa Russell-Redman

    For the invaluable help given during hard times. Being victim of a mischievous fraud I have been exposed to London harsh reality. No money and no roof over my head but Imperial demonstrated a great safety network that helped me a lot and allowed me to be able to stand on my own two feet again.

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    Teresa Russell-Redman

    What can I say - Teresa is awesome! I don't usually use Amerian over-enthusiastic descriptors but here it fits. She was super helpful, funny and went out of her way to help me when I was stressed about a last minute task I needed completing. As a medical student, I don't usually visit the south ken ...

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    Sharon Sheenan

    Due to a failure of the website where I pay my accommodation payments, I was charged twice. Sharon J Sheenan sorted my refund for me and was able to get the money back into my account.

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    Michael Swan

    My friend and I had encountered an unpleasant incident with a local real estate agency in this March, and the agent kept chasing and threatening us. Michael was very considerate and he together with his manager, not only offered us great advise, but also helped us to constructed lots of formal email...

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    Lynn Messenger

    Lynne always goes beyond the normal expectations to try to help students, even those who do not want to be helped. I have always been impressed by her commitment.

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    Costas Toulis

    Very responsive, efficient and friendly - Costas took my request almost at the end of the day, and he took care of it super quickly

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    Teresa Russell-Redman

    I am an Italian student and I will be at Imperial College for a traineeship, I have to congratulate Teresa because she was very helpful in all the booking process for accommodation, she was patient and quick to answer me and also to gave me useful advice.

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    Costas Toulis

    Costas answered my e-mail effectively and efficiently with all the info I needed and this was great

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    Costas Toulis

    Costas went above and beyond to answer my inquiry very quickly and fully, as well as providing direct contact to other services where needed and links to further information to help. I really appreciate Costas taking the time to be so helpful!

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    Patricia Watson

    She is so lovely and professional and help us a lot.

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    Costas Toulis

    Costas has provided me with a great deal of help with respect to payment of my tuition fees. It hasn't been the easiest process given the complicated nature of how I go about paying my fees. I have spoken to him on the phone and through email and every time he is professional, understanding of the...

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    Michael Swan

    He is really professional and helpful to solve our problems.

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    Sharon Sheenan

    I would like to nominate Sharon Sheenan. I sadly had to decline an offer to proceed with an Imperial course, having already paid the deposit. The reasons that lead to this were quite personal, however Sharon resolved the deposit return without dredging up my personal matter, and it was such a reli...

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    Costas Toulis

    Mr. Costas Toulis helped me with a cover letter I needed and he was fast, very helpful, and very friendly

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    Costas Toulis

    Costas has been very helpful during any interaction that we've had. He has the patience of a saint!

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    Patricia Watson

    she is very nice and patient to guide us and help us check the contract. ??

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    Costas Toulis

    I asked an awkward question specific to my course - Costas managed to give me a very useful answer. It came quickly and was pretty much what I needed, all that despite the nature of the request.

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    Patricia Watson

    Brilliant customer service, dealt with my problems very swiftly

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    Teresa Russell-Redman

    I am a student who was renting a flat from Complete RPI. The agent always finds some excuses to delay the deposit return process. After two months discussion with the agent, they still don't return the deposit with the agreed amount. After that, I came to Student Hub looking for help on 06/02/2018, ...

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    Costas Toulis

    My nomination goes to Costas Toulis from the Tuition Fees due to his cooperation and support and quick responses.

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    Sharon Sheenan

    Helping me get the refund of tuition fee effectively.

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    Sharon Sheenan

    Really reactive, nice and helpful person.

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    Sharon Sheenan

    Very helpful and friendly. Helped me to get refund to my account. Quick response.

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    Costas Toulis

    As a staff member and soon to be PT student I was really impressed with the excellent service and handling of a particularly unusual query that I had. Thank you for your help, it is very much appreciated.

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    Patricia Watson

    Very good service to solve my urgent issue of my property.

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    Sharon Sheenan

    Nice attitude and quick response.

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    Patricia Watson

    Pat has been a really helpful student advisor at the student hub. I have knew her since my first year and she has helped me multiples times on a variety of issues such as housing options, academic results postage, open days volunteering etc. She is always very helpful and patient in giving her gu...

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    Patricia Watson

    I submit Pat from the student hub for this award

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    Patricia Watson

    She was amazing helping me with my flatshare contract. She even stayed with me longer helping me with an email for my landlords. I am so grateful for her help!

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    Patricia Watson

    Pat is such a kind staff at Imperial College Student Hub. One thing I feel so thankful to her is that on a day that student-hub has an early closure, she helped me from emergency so that I manage to get my required profile on time. Thank you, Pat. I am so glad Imperial have lots of lovely people and...

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    Costas Toulis

    Nick Rogers

    Andrew Crane

    Costas, Andrew, Nick, have been the nicest people working in a bureaucratic department I have ever dealt with. It has always been a pleasure dealing with you all for the past 4 years I have been here. So I do want to say thank you. I know that working in Tuition and Fees isn't always fun and prob...

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    Patricia Watson

    Pat has been a real help and support in finding accommodation. The service I received was comforting, quick and efficient. I think Pat has a sense of humor and an attitude which radiates positive energy and which should be encouraged nowadays.

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    Teresa Russell-Redman

    Patricia Watson

    great help !! very useful!

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    Costas Toulis

    Outstanding customer service

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    Sharon Sheenan

    I am a foreign national and my son is a student at Imperial College London, where he was asked to pay a deposit prior to his arrival at University. After paying it, he also received a full sponsorship, which meant that the deposit had to be refunded. The University's practice is to refund to the sam...

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